Telecheck
Walmart, Borders, CVS Check erroneously declined due to Telecheck database erro

On 6/13, a check for $158.65 was declined by Walmart by Telecheck. The teller gave me a ticket with an 800 # to call. I knew there was nothing wrong with the checking account; plenty of money in the bank; same checking account since 1994 & no bounced checks. Perturbed, gave the cashier a credit card & resigned myself to not shop at Walmart again. Which is a good thing for me as I probably employ at least (3) people a month with the money I spend there. The same thing happened at Border's yesterday (6/19) so I decided to call Telecheck. The 800 # prompts for the routing & account #'s, phone number, etc., finally get a live person & they make you repeat the same information all over again. Already extremely vexed, get a fellow who was less than civil, wanting yet even more information! I had to go retrieve my husband's driver's license, came back to give it & he had hung up. Had to go through the entire process again & to make a long story short was told that there was another file attached to mine (presumably bad) & that it would take (3) days to correct the problem. The girl that delivered this news was polite & apologetic; however, I am still never going to shop at Walmart & will most likely take my business to a book store that doesn't use Telecheck (I will be looking for the Telecheck logo).

Actually, cash is probably a very good thing... Starve the databases!

Company: Telecheck
Country: USA
State: Texas
City: Houston
Phone: 8003662425
Site: www.firstdata.com/support/telecheck_consumer_services/index.htm

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