ReUnion.com
Horrible customer service

This online business is run by idiots. For several months now, I have been trying to communicate with these people about my name not appearing in the alphabetical listing. I paid for a year's subscription and inquired as to why my name was not included in this listing. After nine weeks of emails, the "outcome" answer I got was that "the list must not update very often"... This response was from their tech dept.!! I was told by different customer service employees everything from, "it takes 10 business days", or "it does show up but not if you are searching for yourself" (NOT true). I told them that I just wanted a refund for my annual membership but they completely ignored that issue. Half the time my emails were just ignored and when someone finally did answer, the reason for not getting back to me sooner was "I was out sick for the past week".

And, I get emails EVERY DAY which contain the SAME info!!! Also, have you noticed that their website is slow as $@#*??? They have lost a customer, that's for sure! And, thanks to all of you for the heads up on how they automatically renew your subscription! Ill be on the alert for that!!

Company: ReUnion.com
Country: USA
State: California
Site: reunion.com

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