Staples
Poor customer service

I just came home from the Staples store in Milltown, New Jersey. I went there to make four colour copies. The representative for the copy area had to be paged several times before she came back to her post - only to tell me that small orders are self service ONLY. That meant she couldn't be bothered helping me navigate their new scam - putting money into a copy credit card which needs to be inserted into the copy machine. I asked how much each colour copy is. The rep said forty nine cents. So I put two dollars on the card. When I tried to print the fourth page, there was not enough money on my card because the rep failed to tell me tax was also charged. So I asked if she could make the last copy instead of having me put another dollar on a card I may never use again. She flatly replied, "No."

She certainly wasn't too busy as I only noticed about three other customers in the whole store but they had FOUR people behind the counter and only one of them was actually working the register.

Everyone's poor attitude and customer service is WHY that store is always empty. I assure you that I will NOT be humiliated by these snotty teenagers ever again - and I am so mad right now that I'll be telling this story for a week. If it keeps only one other customer from this disgraceful excuse for a business, it'll be my public service.

Company: Staples
Country: USA
Site: staples.com

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