Big lots hesperia california
Common sense

On 05-03-08 went shopping at big lots 15755 main st hesperia; califor
nia 92340. Store ph# (760) 956-7153 store mgr name is john. I found a computer mouse on sale for $8.99 model 800 DPI new in package. I ended up finding a computer mouse that had the entire top cut off and then taped closed with scotch tape. I took this up to register and showed package obviously had been opened and reclosed, for this reason i asked for lower price, why buy an open one for $8.99 when unopened $8.99 manager on duty whos name i was told was rosa something, so i put it back on shelf and bought a new one feeling manager not tobright! So when returned home called store, asked for managers name before calling corporate to complain, a person claiming to be new manager just coming on duty michelle, told me mgr i dealt with just left. This person michelle was polite said come back in today or tommorrow, i understand we will take care of you with discount on the one i bought new already, she said would leave note for store mgr and take open one from shelf and lower price. I drove back to store next day asked for store mgr john, he had no idea who i was or what purchase i was talking about, i asked if i could show him computer mouses on sale that i was talking about, i told him about open package mouse, he says oh this one, it was laying on shelf still where i left it when i put it back originally still $8.99 by the way. I then said why would i by this open package mouse for same price as these unopened ones he said it doesn't matter i have 30days to return i said why would i take chance have pay for gas to come back again if didnt work anyway he then proceeded to tell me i would open package anyway so no differnce, thats when i said forget it i will just call corporate like i was going to any way. Feelings he could of gave 2 bucks off would have saved customer, customers family and, friends will not shop that storeagain. I did call corporate office they seemed to agree mgr was wrong said district mgr will call me within 48 hours will wait and see. Plz call this store mgr and let him know it is wrong to sell used and or open products at same price as new and or unopened merchandise. Plz call store mgr (760) 956-7153 he just doesn't get it thank for calling him if you have time. Corporate ph# (614) 278-6800

Company: Big lots hesperia california
Country: USA

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