Online Guitar, Onlineguitar.com
Continuously lied about shipping replacement part

I ordered and received an electric guitar kit from this company and, while trying to assemble it, found the neck had a hairline crack. They promised to replace it if I sent the neck back at my expense, which I did. I have now been waiting amost 2 months with numerous promises that the replacement has already shipped. They have promised to call back with tracking numbers and don't. They have given me delivery dates and nothing is delivered.

Even though I talk to the same person each time, I'm told each time that the person hasn't talked to me before and isn't familiar with my problem.instead of trying to resolve the problem, they now hang up on me when I call.

I recommend avoiding this company since the few dollars I saved ordering from them has more than been spent sending the defective part back and calling to try and get the replacement.

Company: Online Guitar, Onlineguitar.com
Country: USA
Phone: 8005737271
Site: www.onlineguitar.com

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