FTD.com
Terrible service

Horrible experience with ftd.com. Well, I ordered some flowers as birthday gift at FTD.com. Order was placed on time, it was paid on time but flowers were never delivered and up until now money haven’t been returned yet.

Chronology:

April 26 – order made (for May 6).

April 30 – payment through Paypal confirmed. Money withdrawn from my account, FTD.com paid.

May 6 – the date when flowers should be delivered

May 6 – ftd.com informs me that they cannon deliver it and ask me to give them another date – I agreed as soon as they send it before May 12.

May 20 – flowers not yet delivered, no action taken by ftd.com.

In the meantime I received many meaningless emails from FTD.com, from telling me that I didn’t pay (which was untrue) to downright silly... Today is May 21. I have informed ftd.com of everything but everything is IGNORED. Product NOT delivered, money NOT returned!!! If you want to buy some overpriced flowers for gift – go somewhere else. There is plenty of competition on the market. FTD.com takes your money and then doesn’t deliver – learn from my case!!!

Company: FTD.com
Country: USA
Site: ftd.com

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