Adorama
Extra payment expedited shipping rude customer service etc

I ordered a medium sized order from Adorama, and needless to say, this was my first and will be my last. I placed my order Friday, May 9th, afternoon-ish time. Therefore, I did not expect it to be processed and shipped until Monday, the 12th of May. Due to a wedding that I am due to shoot tomorrow, (and now I do not have the equipment I needed), I paid extra for the 3-day air guarantee, which even if it was shipped on Tuesday should have guaranteed it by today. Hah! I checked on Tuesday to make sure it had shipped (something was telling me that I needed to check) and it was still pending. Not very happy, I called customer service and explained the situation, threatened to cancel the order (which no company wants to lose a $560 order) and was immediately transferred to a supervisor by the name of Leah. She told me that the umbrella I ordered was in their store, and instead of shipping the rest of the order from the warehouse and having the store ship the umbrella (like most normal companies would have done) they were in the process of sending my order to the store to have it shipped from there? So not only are they wasting time by sending my order to the store before sending it to me, now the store is waiting to send out my umbrella until they get the rest of the order. I would love to talk to the genius who came up with that one. So, not only was my order being delayed for no apparent reason, but I had received no notification that this was going on, having found out only because I had to call in the first place. Anyhow, Leah promised to have it to me by Friday no matter what. So, I didn't cancel my order and took Leah's word for it. Friday comes around, and I realize that I have received no shipping confirmation and no tracking number. So, once again I call and immediately get transferred to Leah, who then tells me "I tried to call - didn't you get my message?" (this supposed "message" that still seems to be eluding my inbox, my saved messages, even the deleted ones?) "They aren't going to be able to have the order to you today, so what do you want to do?" No, what can I do to save this sale and keep you as a customer? No apologies, nothing but do I want to cancel? Well, you bet your a* I canceled. Once again, my order was delayed and there was no correspondence letting me know this. Adorama has my email address - once there was no answer and no call back, someone should have sent me an email to let me know what was going on (assuming there was even a message in the first place, which I'm sure there wasn't). I don't even think I have to say it but I will - I will never order from Adorama again. What a crappy experience for a first-time order. And it looks like I am not the only one this has happened to.

Company: Adorama
Country: USA
Site: www.adorama.com

  <     >