Virgin Mobile
Additional charges

After checking my account online I noticed that I was being charged for every call that I made either incoming or outgoing 25 cents a minutes, I decided to call virgin mobile usa and check to see what is going on with the account. After several calls and having to go threw many times of trying to get to a live person I finally got threw to a young lady who will remain nameless. After speaking with this lady and letting her explain to me why my calls were 25 cents I asked her to stop and explain it in detail without all of the big words.in other words break it down for me. So she informed me that I used up all of my minutes on October 3 at 3:00pm and at 7:00 pm that same day I topped up my account would not be charged 25 cents a minute because I didn't top up when I ran out of minutes immediately after. Now I am like most people and work during the day and cannot go and pick up more minutes so easy. After I sat there a while I finally ask the lady if that sounded as stupid as she just put it and all she said was well I am sorry. I said so from what I understand since I didn't top up when Virgin Mobile wanted me to your company is going to charge me 25 cents a minute for each call and she said yes. I said but I topped up 4 hours later and she said that did not matter I had used up all of my minutes. Now I want everyone to stop and think about this a minute. Did any of this make any sense. Nope Not to me. Well I am finished with Virgin Mobile.

Company: Virgin Mobile
Country: USA

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