Regis Hair Salon
Eastgate Mall, Regis is horrible, negligent, no customer service skills, no respect for patronage. Awful!

I have been going to Regis for 12 years. My whole large family has as well. We've all had our share of bad circumstances with them, but after today, we will NEVER return to Regis hair salons.

I specifically asked the stylist to highlight my hair with no brassy or gold tones. I even said before we started, 'if you don't think we can do it, then I will just get it cut. Please don't do it if you don't think you can.' and she promised she could or she would fix it to my liking. It came out all Gold, yellow, brassy and all the things I DIDNT WANT.

She knew she had made a mistake and they used toners and shampoos and couldnt fix it. Then I'm like yeah can you just dye it back natural color - it's so messed up and she said 'yeah but we will have to charge you.' and I start freaking out.

They wanted 125 for ruining my hair and doing the EXACT thing I ASKED them not to do! I was in shock. They were horrible and rude and kept telling me then it wasn't brassy or gold and I said, 'IM LOOKING AT IT. DO YOU THINK IM BLIND!?!' and so I wrote a check for 50 and said, 'I'm Not paying another dime for something I hate. You're lucky to get that.' and they called the cops to have me arrested. It was horrible HORRIBLE.

I can't believe I walk in for a service - they can't do it and they want to charge me?!?! So they accepted the 50 eventually. I wish I hadn't even payed that. I will have to pay tomorrow to have it fixed!? It was so embarrassing.

Then I got a call from the home office telling me never to come back again. She wouldn't even listen to me. I couldn't even talk to her. She just kept cutting me off with lies about what this 'manager' had told her.

Regis is truly a horrible company. I've been researching all night and they really have no skills, no customer service satisfaction cares, nothing.

If they are going to charge me a fortune, which they DO, then they should do it RIGHT!

Company: Regis Hair Salon
Country: USA
State: Ohio
City: Cincinnati
Phone: 5137537373
Site: www.regishairstylists.com

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