New Jersey Natural Pages
They took full payment for advertising, but did not run it and refused to refund money

The New Jersey Natural Pages took money for me, just over $330 in November to run an ad in the New Jersey Natural Pages that was contracted for "sometime in January" to run for 6 months. The media never appeared in health food stores the entire month of January and when I spoke to the company on February 1 and asked if there was a problem I was told that they had a disaster and the booklets will be out in February in about three weeks. I had asked if everyone was alright expecting to hear about a flood or something, but he had told me that there computers had gone down. I explained that someone should have contacted me about this so I could have arranged for additional advertising to make up for this gap and also, I should get an adjustment or refund. I was told by a man who said he is the owner that he could "try to get me a refund, " but cannot give me an adjustment as the ad would still run for 6 months, but later. I explained that this is not the same value I had paid for and I will think about my refund request over night and talk to him tomorrow. He got very snippy with me telling me that I am harsh and that he won't talk to me tomorrow. I have sent emails, a certified letter, and called insisting on refund. He has refused to provide me a refund and has refused to respond in writing to me. I run a business (I am a massage therapist) and do not have time for this nonsense. The last time I spoke to him, he said I would have a refund, yet it did not appear in my bank account; he was warned that I am livid over this and intend to file a lawsuit Monday (today) if the money is not there. I took the cheaper alternative by filing this complaint on usacomplaints.com and I will not take it off unless I get a full refund quickly.

Company: New Jersey Natural Pages
Country: USA
State: California
City: Lagunitas
Address: City Spirit Natural Pages, 7282 Sir Francis Drake Bl, PO Box 267
Phone: 8004864794

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