Aquatic Pets
Aqautica, Mr. Bryan Andrade They did not honor a layaway agreement then added new terms

We opened a layaway agreement on 1/5/08 for a $500.00 tank/stand/hood combo which was to be paid by or before 3/5/08. Employee Ted told us it would be ready to take home when we paid in full.

1/18/08 we came to pay in full and Ted told us "something happened" to our tank and they ordered a new one for us and it would be in on 1/22/08.

1/19/08 we received a letter in the mail from Bryan Andrade, the owner of Aquatica, Inc., stating that he no longer stocks this tank and that we would have to pay in full before he ordered it.

My wife called him the same morning willing to resolve the issue and he was hostile saying that he has a lot of people that reneg on layaway so he can't afford to keep things on the floor just because they were on layaway with someone else.

She asked him if he sold it and finally he said "yes". We told him that we would be willing to come in and pay the tank off if he could furnish documentation of a printed page of the item we had originally took out on layaway. He told us that "it was our prerogative whether or not to trust him but that he would not provide a picture of what we had on layaway." I called him again asking for documentation and he told me that I "Could be a dick about it and make it more complicated than it was or pay in full." He (bryan) would then order a tank and I could come and pick it up and we would never have to talk to each other again. I asked for the original $100.00 back and he would not issue a refund on it even though he broke the layaway terms. I called back later to see if he would issue the refund before I took further action and he would not come to the phone to talk to me, then had his employee hang up on me.

Company: Aquatic Pets
Country: USA
State: California
City: Clovis
Address: 135 Shaw Ave Ste C
Phone: 5592984549

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