Rent-A-Center
Stole my box springs and mattress

About 4 years ago, I put a brand new queen size bedroom suit and mattress set on a contract thru RAC. They delivered the items to my home. All left in the original boxes. We moved all pieces of furniture upstairs ourselves and set them up. I purchased these items for my son that was 19. This way when he moved out on his own he would have them.

He finally moved out with his girlfriend with about 1 year left on the 2 year contract. He fell behind on the payments that he agreed to take over when money got tight. I tried to help him. Anyhow, they came and took the bedroom suit when he only owed about $200 cash on it. I went to the store and talked to them and they said if I paid the cash balance due he could have it back. I paid that amount and when he was suppossed to get the furniture back out of their storage room, they had "accidentally" sold his mattress set to someone else. I'm not sure how they could have done this as it was paid for and should not have been in their system to be re-rented.

They promised to make it right. It is now 2 years later and they have done nothing about it. At the original time one of the male employees offered to give us a "used" set as replacement. It was not in good shape. They set my son originally had was brand new to start and still in all packing plastic. I feel the ripped us off big time. Not only did we pay 3x what it was worth in the end... We ended up without the mattresses

Company: Rent-A-Center
Country: USA
State: Indiana
City: Huntington
Address: 1930 North Jefferson Street
Phone: 2603569554

  <     >