Blizzard Entertainment
False advertisment misleading packaging

I downloaded the World of Warcraft free 10 day trial for my son and when the ten days was over we decided to purchase a 30 day subscription. This went well for several months of renewing our subscription. One day my sons PC crashes and neede to be reloaded with all the software due to a computer virus. This computer crash left my son with no game to play so I decide a X-Mas time to buy him the World of Warcraft Battle Chest that comes with the original WOW and the Exspansion Burning Crusade thinking that I would install it and get the 30 days of game play that it said came with the game.

Upon installing the game and setting up my sons subscription it needed my credit card info but that I would not be charged for the first 30 days but that the credit card was required and all I had to do within the 30 days was to cancel the subscription and I would not be charged anything, well 3 days later I have a charge from there company.

I proceed to search endlessly for a way to contact them about this matter and after about a week and 4 differernt emails later they tell me that 30 day free game play is for new accounts only and not existing accounts. So I proceed to call them directly and eventually get through to someone who tells me the same exact thing but with an attitude. I bought the game and it says directly on the box and I quote "First Month of Play Included" and nowhere does it state on for new accounts. If I had known that I would not have purchased it again I would have downloaded there free copy and saved myself alot of time and money.

If this is how they are going to treat ewxisting account holders then something needs to be done. I reaqlly don't care much about my $15.00 anymore it's the fact that there packaging is misleading and false advertisement.

Company: Blizzard Entertainment
Country: USA
State: California
City: Irvine
Address: P.O. Box 18979
Phone: 8009537669

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