Kmart
Bad Customer Service and Refund Experience

This complaint is regarding my return of damaged merchandise from Order Number #10057915 of November 14. I have not been issued a refund from the item I returned via UPS on November 20 and I was told that I would have to wait until a "research request" was processed (10 days) then it would be issued (3-5 days).

I spoke with a manager, Angela (993451) on the phone January 10 and I've never been treated so badly by a customer service representative in all of my life. Here's an example: Angela said that it showed that a credit was issued, when I asked her when that credit was issued she firmly said "Do not interrupt me, mam". She told me that the credit was issued on December 3rd, I explained that I called to follow up on my refund on that day and I was sent a return receipt on that day stating it would take 30 more days. I assume that Kmart doesn't record its customer service calls as the employees are free to treat customers so rudely.

I then asked her if she could send me an email confirmation that the research request was made, she said I don't know what good that will do". Needless to say I was extremely disappointed in the KMART phone customer service. I've never had to wait this long for a refund for damaged merchandise and I still have no resolution.in addition, I was treated badly.

I'm still waiting for my issue to be resolved. I'm a loyal customer and I hope to remain one. I am due a refund of $141.20.

Company: Kmart
Country: USA
State: New York
City: Huntington
Site: kmart.com

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