FedEx Ground
Suitcase never delivered despite five days on the truck

I shipped my suitcase via FedEx Ground. The woman at the counter in Boynton Beach, Florida told me that if I took insurance, a signature would be required at delivery. I did not take it, because I work and wanted the suitcase left at my door.

A week after shipping, the suitcase never came. Over the following 2 days I spent 4 hours talking with local, corporate and national FedEx people, all of whom could only say "package is on the truck for delivery today." This was said every day for 5 days. No one knows why the suitcase is not here or why it remains on the truck, and apparently no one can ask the driver or look in the truck.

Meanwhile, they said that for a 45 pound suitcase with 10 days worth of formal and casual clothes and shoes, they will give me 100.00 in total.

Company: FedEx Ground
Country: USA
State: Connecticut
City: Branford
Site: fedex.com

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