Als Discount Furniture
Poor Service, Poor Quality Furniture, Unwilling to Refund, Told me "Good luck in small claims court"

Do not purchase furniture from Als Discount Furniture in Southern California.

I purchased an ottoman and a kitchen table from their Woodland Hills location. I was told to call the main office to find out when I could pick up the furniture. I called and was told the furnniture would be ready for Tues. Night. I made arrangements for a truck, went to the location, no furniture. I was told the truck never came. A huge waste of time. I was told that they would deliver it, and assemble it free, but I had to have a 4 hour window on Sat. A further waste of time. They did not assemble it. My fiance and I struggled to put it together.

As we were unpacking the items we noticed the table has several nicks and the corner of the table was smashed in. I called and was told some one would contact me. No call. I called again Sun. Same story, same result. Mon. I attempted to reach a manger. The recepionist had to be the rudest, most ignorant person I have ever spoken to. When I finally reached the general manager Micheal, I told him I was not happy with the service and the quality of the furniture and that I would like a refund. I paid cash. He then told me "good luck in small claims court, the only thing I will do is replace the table." I would have to wait another 4 hours on Sat. For the second table. He blamed everyone including the salesperson, the manufacturer, the 2 "stupid" new receptionists he has, and the economy. I could tell he was a real class act. He caught himself up in several lies during our conversation. He aslo offered me a $50 gift card to spend more money in his store.

Company: Als Discount Furniture
Country: USA
State: California
City: Woodland Hills
Address: 22039 Ventura Blvd
Phone: 8183400300

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