House of Brides
Late arrival of bridesmaid dresses/rude, inconsiderate employees/no call back false promises

Two bridesmaid's dresses were ordered 5 and 6 months in advance with a promise that they would be received in 12 weeks. After 3 months and no phone calls from House of Brides, Lombard, we finally started checking. They PROMISED that the dresses would be in 4-6 weeks prior to the wedding date! One dress arrived one month before the wedding and the second one, two weeks later. Multiple calls were placed and emails sent and NO ONE responded until I finally got a manager on the phone. She gave NO explanation for what the delay was and no apology either. I have talked with other people since and they refer to this establishment at the "House of Horrors"! DO NOT trust your wedding dresses or bridesmaids dresses to these people! Not unless you enjoy anxiety and frustration!

Janet
Glendale Hts., Illinois

Company: House of Brides
Country: USA
State: Illinois
City: Lombard
Address: Roosevelt Road

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