PayPal
Account Limited After Unauthorized Charges, $5900 on Hold

PayPal began by charging me for transactions that I did not make, which put my account into the negative and put a restriction on the account. They said I had to deposit funds to resolve the negative balance before they could remove the limitation. I should have had over $4000.00 in the account. I submitted to them all the erroneous transactions I did not make, and the day after I did that, I got a complaint from a customer who had received merchandise over 45 days prior, with signed delivery and tracking info provided!

It took me daily contact with them for over 60 days to get them to finally give me a "provisional" credit to raise my account above the negative. However, during those 60 days, the account developed 10 more consumer complaints because the account was limited and I therefore could not refund the customers who had not received merchandise yet, nor ship them out to them because they had the money to get the items shipped! I warned PayPal in advance about the customers whose items had not shipped out yet at that point if they did not remove the limitation, so that I had the resources to fulfill them! I worked out arrangements with all the customers, and they all called me back after trying to close their disputes, saying PayPal told them they could not drop it, and neither they nor I got the money. It was just held in PayPal limbo, where it still is today!

They finally credited me back for half of the transactions that I did not make, while at the same time they refunded customers who never complained the same amount of money! Those customers called and wanted to know why they were given a refund when they were perfectly happy with the merchandise! They credited customers who did not want a refund and refused to credit the ones who are due one! The customers who did not want a refund sent me their payments again via Western Union, when I informed them of what was happening, so that I would get what they paid for. Thank God for that, as it is all that has kept me afloat for the last 75 days!

I have been unable to do any new business since then and therefore have not been able to make my house payment in that time, and I already lost my vehicle due to them! Between the $4000.00 I should have in the account and the -$918.00 they are saying the balance is now, and the $2000.00 they refunded to customers who did not want to be refunded, and the $5900.00 they have on "temporary hold" due to buyer "disputes" that are not being disputed according to the customers, I am out not only the last two months of business earning potential, but $7200.00 in what I did earn. I have lost a vehicle and will probably lose my home also, and it seems there is nothing I can do about it! I have been in business for over 6 years and started using PayPal about two years ago and never had an issue until the unauthorized transactions showed up on my account in July and I submitted a claim to them for it!

Beware of PayPal, and be careful also not to remove all your money from them quickly when you make sales, because they also limited my account under a separate limitation for irregular activity. When I asked what I was doing that was so irregular, they said it was because I transferred the balance of my PayPal account, made of week-old funds, to my checking account! All I have worked for over the last six years is going straight down the tubes, and they could not care less and will not do a thing about it.

Company: PayPal
Country: USA
State: Nebraska
City: Omaha
Address: PO Box 45950
Phone: 4029352017

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