Vonage
Is a rippoff! Florida

I made the mistake of trying Vonage 30 day free trial on the assumption that my number could be ported over. Two months later of being enticed to allow Vonage to try and port my number the nightmare begins. Spending hours on the phone with their arrogant customer service, technicians and account management, I was told that my original number could not be ported over due to the lack of a global connect agreement. This took 2 months of frustration of failed number transfer attempts while I was still paying for my original service.

Here is the kicker being that I ran over the 30 day trial due to there supposedly attempt to port my number instead of a $39 dollar disconnect fee I have a $95 disconnect fee! There solution was to stay on for a total of 6 months for free and then disconnect, can you believe this! Just drag on the frustration further of a untrustworthy organization who flat out lied to me!

The expectation is 100% misleading, the false attempt to drag the frustration over the 30 day period is a scam and the quality of service to NJ from FL is horrible. I was bounced around internally between 3rd party outsourcers like a small mom and pop company but mistakes happen.

At the end of it all, I was never able to connect my service with Vonage fully. I will report to the FCC, the Better Business Bureau and the Attorney General. What a horrible excuse for a company!!! Hope word gets out because businesses like this don't deserve to be in business.

Company: Vonage
Country: USA
State: Florida
City: Apopka

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