National Magazine Exchange
I was tricked into buying mags with my child support debit card. Company refuses to refund. Ripoff
- 07-25-2007
- 3
On June 30 I received a call informing me that because I was a mastercard holder, I was eligible to be entered into a sweepstakes and was chosen to receive a free magazine, and two diamond watches.
To verify that I was a valid card holder, I had to read the last four digits of my chid support debit card to the operator, and was told after a lengthy description of the contest that I would receive another free magazine and that in order to complete my registration, my card would be billed a one-time fee of $69.99, refundable at anytime.
My family told me that this was a scam, so on July 17, I called to get my refund. I spoke with a representative who was rude and argued with me for almost an hour. She refused to give me her last name, and refused to let me speak with a manager. She then told me that I would billed installments of 69.99 for 5 months, insisting that I agreed to that. I demanded a refund as promised. Finally, she told me that they would contact my debit card company and my money would be refunded in 3-5 business days.
I received a bill in mail from National Magazine Exchange for $350.00, with a threat to report me to a credit agency. I called again on July 20 to clarify this and ask about the refund I requested. The reresentative told me that there was no record of my prior call and that I could not get a refund until I received the magazines. He refused to give me his last name and told me he was a customer service supervisor. He refused to give me the name of his supervisor.
My only income is child support and I cannot afford to have this money deducted each month. I did not agree to pay this amount, only to the one time refundable fee of 69.99, and I want to receive a refund and make sure this company does not continue to take the money or report me to a credit bureau.
Company: National Magazine Exchange
Country: USA
State: Florida
City: Clearwater
Address: 16120 U. S. Highway 19 North, P.O. Box 9084
Phone: 8002110826