Cricket Cell Phone Company
Cricket, took 2 payments out of my account when they should only have taken 1. I have had trouble contacting Cricket

On June 27th I sent a check for my payment to Cricket. It did not reach Cricket on time and my phones were shut off. I contacted Cricket and gave them my credit card number for my payment. I also told them that I would stop payment on the check. I called my bank and stopped payment on the check and was charged $39.00 for doing so.

The next day I checked my banks statement on-line and saw that they first took the payment from my credit card and then took another payment directly from my bank account.

I called Cricket and informed them of what had happened and they requested a copy of my bank statement faxed to them. I faxed my statement to them the same day (July 10th). They informed me that they would send a refund directly to my bank in 24 to 48 hours.

On July 13th I checked my bank statement and found that nothing was done by Cricket. I called Cricket and was left on hold for 2 HOURS until I just hung-up.

I called again on Monday, July 16th and was put on hold for another 2 HOURS before I just hung-up. I called on Tuesday, July 17 and was on hold for 45 minutes before I hung-up.

I started calling every number I could find for Cricket until I finally reached their headquarters and left a message for the President's adminisitrator. She informed me that it would take 7 to 10 days to get my refund and there was nothing else that could be done.

I told her I was told it would take 24 to 48 hours. Now I have checks bouncing but there was nothing she could do...

Company: Cricket Cell Phone Company
Country: USA
State: Ohio
City: Columbus
Phone: 8588829999
Site: customer.relations@cricketcommunications.com

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