Brewer-Caldwell Property Management
Chris Eperson - Gave me the keys to wrong house and mailbox. A week later and still no KEYS! Ripoff

My husband and I signed papers for our rental house 7/3/07 with Chris Eperson. We were told the house was in "good" condition and he had just driven by the day before... We were given keys and garage door openers that don't even go to our house even though he ensured my husband that we had the correct keys. We have urine, kitty litter, and hair all over from the previous renter (s) (which we were not told of and my husband is allergic to cats). Our front yard had not been touched in over two months and we were stuck with a $125.00 bill for it, and as a result of this we had a Gila monster living in our front yard that could have bitten one of our children! My husband called Chris Eperson to tell him of our problems with the house on Friday morning 7/6/07.

Chris called back to say that everything of concern would be taken care of. Monday night 7/9 my Husband called to follow up with the conversation he had with Chris and got no answer, so he left a message for chris.

Finally Thursday morning 7/12 I called Chris around 9:00am and again left a messag to please give me a call as soon as possible and that I was fallowing up with him per Chris and my husbands conversation.By almost 3:00pm he STILL never called. I did however, receive a phone call from my mail carrier telling me that our correct mail box is jam packed with our mail and the mail box we have the key for does not go to our house, which axplained why there was never any mail anytime we checked our box.

My husband did express to Chris his concern for us not getting any mail and yet again Chris ensured us that we had the correct keys. I called Brewer-Caldwell to speak to his manager or supervisor to get this situation resolved and take care of. I was given Aaron's name and left a vaicemail message for him and sent him an email. Chris Eperson actually had the nerve to call my house this morning with an attitude to find out how he could keep us from going to his manager. My husband told him he could take care of our issues.

Chris asked what our issues were. Does this guy have a hearing problem? Anyay, he told my husband 8:00 this morning 7/13/07 that he would be coming by today to give us the correct keys and take the keys he originally gave to us. Surprise, surprise he never came by or called to let me know what was going on.

So AGAIN I call Brewer-Caldwell to leave another message for Chris and also called the main number only to get another agent who could not help me. I was given Chris Eperson's cell phone number. I called Chris on his Cell and had to leave another message.

Here we are 1week and 3 days later and My husband and I still have no mail, mail box key, correct set of house keys, or correct garage door openers! I also never got a response out of Aaron either! This company sucks! Chris Eperson, if you read this can I please have my keys and garage door openers?! Is that too much to ask for?!

Tiffany
Queen Creek, Arizona
U.S.A.

Company: Brewer-Caldwell Property Management
Country: USA
State: Arizona
City: Gilbert
Address: 3303 E. Baselind Rd. Bldg. 4-207
Phone: 4808349200

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