Macy's - Austin, TX
Employee Made Derogatory Remarks About Iranians and Complaint Ignored

My mother and I went to Macy's shoe department at the Highland Mall in Austin, TX. This young lady (and I use the term loosely!) gets my mother a pair of shoes, jumps up on the register counter and begins a tirade on Iranians: ALL Iranians! She says that they are "all out to kill us, " which is lumping an entire race into one category. The ironic thing is that she is African American! I would expect her, of all people, to know better than to racially stereotype races, just as I would expect any race considered a minority to know better. It so happens that my husband is an Iranian-American and he's the sweetest man alive! My mother went ballistic when she heard this because she adores her son-in-law, as does anyone who has ever met him. We've been married for 15 years and it has been the most wonderful relationship I have ever had! He would never hurt a fly and to hear one of Macy's employees say racially discriminating things about his people is NOT acceptable! I complained to them, but it seems they did not take this seriously and thought I would just go away. They did call me and said they would launch an investigation. That would take a week, according to them, and they would contact me with the results and what action they took, which I made clear in my email to them that I would only be satisfied with her termination. I never heard from them again. They do not care what their employees do, this much is obvious. She's allowed to jump up onto the counter of the register that is in the middle of the shoe department for all to see. It's not even tucked away in the back, but is right up front! Neither I nor my family will EVER shop there again and I am telling everyone I know. I'm getting ready to have my husband send out a mass email at his company, which has thousands of employees and will do the same at my job as a consumer alert to Macy's uncaring and insensitive business practices.

An ANGRY consumer!

Company: Macy's - Austin, TX
Country: USA

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