Aaron's Sales And Lease
Stolen computer dispute: $869.76 paid but more demanded

Today I spoke with an Allen in your corporate office. I missed his last name. He was inquiring about my computer and why I had not honored the agreement, because my account had been transferred to the corporate office for nonpayment. I explained to him that the computer had been stolen. According to Travis, a store employee, the store did not list this in my records or give a case number. I explained to him how the manager of the store would not cooperate with me or give me the fair market value of the computer. Per my agreement for the computer, if the computer is stolen you pay the fair market value of the computer. I had no idea how much more I still owed on the computer.

The store manager was busy calling me out of my name, calling me a liar and telling me that I needed to pay my bills. My payments and contract were set up on a monthly basis of $118.00 for 12 months. Travis said the fair market value for the computer is $899.99. This is the cash price of the computer. My payments total $869.76. Travis said I owe additional money for the fees associated with leasing the computer. My contract says that if the computer is lost or stolen, you pay the fair market value of the computer, not the fair market value plus the leasing fee for the remainder of the contract. The computer was due to be paid off June 15, and yet Travis says my payments are undetermined based on the agreement, which can be monthly or semi-monthly, and since he can change it to whatever he pleases, semi-monthly, I owe 9 more payments on the computer. When I did pay, I never paid the $65.32 semi-monthly payment. It was always $100 or more in one month.

Allen asked me what he could do to resolve this account and stop this from going on my credit. I never want to do business with Aaron's again. The store manager told me that I was lying and that he did not believe my computer had been stolen. He sent people by my house in the middle of the night posing as police officers, flashing flashlights through the windows. When confronted and told that the police were being called, they immediately changed their story and said they worked for Aaron's and not to call the police, because they were trying to pick up a computer.

The 90 days same as cash on this computer was $376.47. The cash price is $899.99. I have paid $869.76. Enclosed is a money order for the additional $30.23. I have also enclosed a copy of the police report for your review. I wish that someone would realize that I have paid for this computer 3 times already. I wish someone would realize that my front door was kicked in and I lost an investment, not just one but several. I am a single parent and my son loved that computer. He lost a PlayStation, a GameCube, all his games, and his computer. I am not a thief. I am not trying to steal a computer. It was stolen from me. I did not make $869.76 worth of payments and then decide to scam you out of the remainder. I do not doubt that people do just that, but I am not one of those people.

Company: Aaron's Sales And Lease
Country: USA
State: Oklahoma
City: Oklahoma City
Address: 4731 SE 29th Street
Phone: 4056728385

  <     >