American Home Shield
Hollow promises, long holds, late technicians, repeat failures over a summer

Beware don't be mislead by the hollow promises of American Home Shield. Your home appliances will not be repaired in a timely and efficient manner, by quality, qualified professional service technicians, you will not receive prompt 24 hour customer service from well trained, polite and knowledgeable personnel.

What you will get is put on hold for excessive periods of time, you will have the joy of interacting with service operators who are not really sure of company policies, you will hear plenty of I'm not sure sir, I really don't knows, and I'll have to check that with the ever popular but strangely unavailable supervisor.

If you are lucky enough after four or five days a service man will show up at your door two or three hours late he will then spend five minutes at your home claim he has fixed your problem and leave with your cash, soon your problem will reoccur this goes on for several months you will find that the service company responding to your requests has a long and sad history with the BBB and state licensing bureau. Your complaints will fall on deaf ears at the AHS service department you will eventually cut your loses and move on. Now imagine the ever broken equipment is an ac unit and you live in Houston and this all occurred from May to August God bless AHS because I surely won't

Mark
Houston, Texas

Company: American Home Shield
Country: USA
State: Texas
City: Houston

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