Verizon Wireless
Billed Over Three Months After Cancellation, Sent to Collections for $147

Having fulfilled my contractual agreement I contacted them to discontinue and deactivate my account. They agreed but they still continued to bill me. I called them again with the same resolve. This happened 2 to 3 more times before they deactivated my account. I did check the phone occasionally during this time to see if they had followed through with their promise to cancel my account but it took over three months or more for them to complete the deactivation. They say since I "used" the phone (turned it on) this constitutes network time and I am held responsible. Over three months billing charges after canceling and what added up to 2 minutes I owe them $147.00. They eventually wrote it off and sent me to collections which further damaged my credit. What should I do?

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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