HP Tech Support
Phone Tech Support Fee!

Hello, I've a horsepower criticism

I've the next:

*hp pavilion a605x

*serial number: mxk4300vow

*windows xp home

Problems day: 2/17/07

Ref. Quantity: #gqd681-01

Situation number: #7337463273

Complaint:

I've usually utilized purchased and utilized h/g items previously. After my encounter nowadays, I'll rethink this as time goes on! This is exactly what happened!!!

*my kid's did anything to my pc that left me no option but to telephone h/g for aid.

*yes... I had been completely conscious of the truth that my guarantee has terminated. However for the (small) tech-support that i had a need to get my program operating again, I had been nevertheless billed $49.99, that we experience was ("road robbery") to express minimal! All I'd to complete, in the guidance from the horsepower tech-support broker was... To key in (one word)! That's it! Only one term! The term was... (manager)! And that I was nevertheless billed this $49.99.

*this appears rest a "rip off" in my experience

*i might understand easily needed to be about the telephone having a h/p-tech help broker to get a (very long time). And were this broker needed to undergo (severl actions, etc., etc.) to be able to solve my problem/problems! However for him to just provide my a (1) term to show, to be able to solve my problem! Reduce me a rest

*it was a microsoft container were I'd to key in a proper (login). Used to do not understand what to sort in. So after having $49.99 billed to my charge card, I had been informed that i "just needed to key in the term... Administrator"

*again... This doesn't appear significantly for that small aid that i obtained to obtain my program heading again

Please help me her and inform me should you concur that this appears a (little considerably) to become billed this $49.99 for (only one term)?

Thanks for the knowledge

Please return to me with this. And please inform me when there is a means that I really could have this $49.00 charge (waived) that one period. Or easily might atleast have this quantity (decreased) for that small aid that i really required out of this horsepower repetition.

Thanks!!

Company: HP Tech Support
Country: USA

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