Half Price Books
Socially unacceptable, rude, hypicritical, unsatisfactory, poor professional demeanor, threatning, unprofessional

Approximatly 1.5 months ago when I moved to this town, I went into half Price Books. We were told by an employee that no pictures were allowed, though we were not taking them. Soon after we were asked to leave the store very rudely by an employee named Mike. I asked if he treated all his customers this way and he said "no just you, " and then I mentioned customers are usually right. He responded "Well in this case I believe my co worker".

I decided I had enough and took it higher to his boss and that was someone named Scott. I went back to the store and spoke with Scott and I believe David, I was told the situation had been handled and I was welcome to come back, they were sorry the way the employess treated us.

Now tonight, February 10 I sent my sister in to shop for me, I had just suffered a miscarriage and needed to rest. She went in with my son, nephew and a friend of hers. As the browsed around the store, they were confronted by an employee named Dillian that asked them to leave. My sister headed to find my son and nephew, when Dillain got in my sons face and said in a loud domineering tone "GET OUT", looked at my nephew and did the same. They were shocked that someone of that age would be told to get out, mind you my child is 13 and my nephew is 11. How rude and unacceptable!

When they got home, I called the store and asked what had happened and Dillian told me that we were given a hand written statement saying we were banned from the store and he had told my sister that before. I told him that I was never given that nor was my sister or her friend. He then changed his story and said "oh that is right, well we will sure give you one now"

It makes no sense to me to be treated this way. Dillian also replied that I couldn't have spoken to Scott, that there was no Scott there. Later he said he would not tell me Scott's hours because it was not my buisness and I didn't need to involve him.

Company: Half Price Books
Country: USA
State: California
City: Concord
Address: 1935 Mount Diablo Street
Phone: 9252889060

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