Walgreens
Rude Employees

My family and I spend a lot of money at this particular store but now everytime my mom, sister or I try to shop there, we get harrassed, followed, or lectured from a rude employee. More than once we attempt to take make-up off the shelf with intent to purchase it when the other items are collected first, only to be followed or pressured to pay at the cosmetic counter no matter what. The most recent incident was when my sister was waiting behind another customer that was using the photo machine. She was waiting patiently and wasn't doing anything wrong. The woman behind photo who has been there years (Kellee or Kelly?) asked if she was with the woman. My sister stated no, that she was just waiting for her turn. The employee then stated rudely and outloud so others could hear, "Well then you need to BACK-UP and give her space and wait your turn. There is another machine to use too (it was also taken up by another customer), or YOU CAN JUST go home and do it online instead." When all of this was said, I was waiting in line for a long time in pharmacy to try to save time to pick up my grandmothers prescription while my sister was waiting for a machine. When I walked back to her, she was very embarrassed and her feelings were hurt when she told me what just happened. Now being an employee at Safeway, we take pride in treating customers kind and it really made me mad to hear that she said to my sister. I almost felt like telling her off but instead being the quite person I am (don't like causing scenes). When the customer left the machine, the screen was black. I asked the employee if it was free and she snapped at me, "NO, it has to be rebooted." Then she puts a little sign on it (for just us I assume) that said, 'Do not touch'. Then ended up taking it down 30 seconds later when the machine came back on. Talk about insulting! I'm 26, not 6! So finally we were able to get done what we needed and left.

But thats not all... So a few hours later I came back with my boyfriend to pick up the printed photos. The same employee helped me and while I was taking my wallet out to pay, my cell phone started to ring. Being polite I ignored it because I feel its rude to talk on a phone while your at the counter paying. She said to me, "You better answer that phone before I beat it." That was the last straw. I took my merchandise and left. I will no longer shop at this store if I can avoid it. This employee is very rude and unprofessional. Apparantly she has been working there TOO long.

Company: Walgreens
Country: USA
State: California
City: Eureka

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