Zales Jewelery
Sent watch out for repair. Crystal fell-off watch was returned 3 times and they couldn't fix it Ripoff

I bought a Citizens Gol plated watch and a 2 year maintenance agreement. I brought the watch in for repair just befire the maintenance agreement ran out. There were scratches on the crystal. I got the watch back after waiting 5 weeks for the repair. 3 weeks after the watch was returned to me the Crystal they repared fell off completely and was lost.

I broght the watch back and thet sent it back to where it was fixed. After another months time, the watch was returned to me but when I got it home the watch was not going.

I was fuming at this point. I called the store and told them about the watch. They told me to bring it back and they will send out again and have a new battery installed. My wife dropped it off and the store called back 2 hours later and told me the watch was ready to be picked up. Apparently they had a local jeweler in the mall replace the battery. When I got the watch back it was not WORKING.

I called the store and they told me to bring it back. 4 times the watch was brought in for repair and they would not replace the watch. They wanted me to wait for them to send it out and wait for a check from the maintenace agreement company instead of just giving me a store credit. I gave up and threw the watch away. I lost time, gas, and $ 125.00 for the watch.

Beware of zales jewelery stores

Company: Zales Jewelery
Country: USA
State: New Hampshire
City: Manchester
Address: Mall Of NH
Phone: 6036694211

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