Comcast
Pixelated Channels, Long Hold Times and Disconnected Support Calls

It's bad enough that certain channels, basic as well as premium channels, have pixelated or no pictures, or are completely unavailable.

However, calls to customer service provide no help. Most recently, a call on 12/5 resulted in a wait of 17 minutes, only to be automatically disconnected when my turn came up. Using the company's e-mail system was equally fruitless, as I was directed to call the customer service line to provide more information. This morning, customer service reports their computer system is down.

At least one thing has come through on our cable service, though: Comcast's commercials touting their supposedly superior signal compared to satellite dishes.

Company: Comcast
Country: USA
State: Pennsylvania
City: Philadelphia
Site: comcast.com

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