Cricket Wireless
Activated Sprint phone with Cricket and now I cant get or send picture mail

This past Saturday, I took my Sprint phone to a Cricket store on Fry that had a Big sign stating "We activate your phone". I didn't like any of their phones and I had pictures saved on my sprint phone that I couldn't upload or send prior to cancelling my service with Sprint.

So that guy working there stated he could "unlock" my phone. I paid $110 and signed up for the $45 plan that includes unlimited picture mail. I haven't even left the parking lot and already I have problems. I test out the phone by calling my husband. Call won't go through, a recording states that his Cricket number is disconnected. Well my husband has Cingular not Cricket!

Then I attempt to send a pic mail. And I get an error message. Guy at store tells me to wait 24hrs to let system complete transfer. (whatever that means) and if i still had problems, to call the 800 cricket number. Ok so 24hrs later still not working, after 5 different tech guys telling me to turn off my phone, still no pic mail.

The last guy tells me that because it is not one of their phones, its my problem. I go back to the store and guy tells me they just found out that they need a new software to allow pic mail on "unlocked" sprint phones. If I would have known there would be a problem with using my sprint phone, I would have used that $110 for one of their crappy phones..

My husband told me it was too good to be true and I was gullable in believing in this company. I am upset that I can't get any resolution from anyone in the company and now I paid $110 for a phone and service that don't work.

If this happened to me minutes after signing up with Cricket, I cringe to think about what my bill is going to look like. As much as I hate to say this I'll be going back to Sprint..

Company: Cricket Wireless
Country: USA
State: Texas
City: Katy
Address: Fry Rd Katy Tx

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