Mona Lisa Hair & Nail Day Spa
Pushes People Aside Then Demands Money For Services They Never Did

It was my senior Homecoming on September 30th. I had a month and a half in advance set up a hair appointment at Mona Lisa Salon for 3 in the afternoon.

I had a cross country meet earlier that morning and our bus had gotten lost. I called my mom to ask her to call Mona Lisa and see if it was okay if I was a little later, 10 minutes or so. They said it was completely fine. She had dropped a check off around 3:05. I showed up for my appointment straight from my bus around 3:10.

I walked in and Lisa Cowgill was still working on her daughter Liz's hair. Coryn Pierotti (who was never scheduled to do my hair, Lisa Cowgill was suppose to) was told to start curling the bottom layer of my hair. She started curling it. As more girls had arrived, Cindy Borchardt and a girl from a different highschool. Mrs. Cowgill finished up with Liz's hair and started on Cindys, whose appointment was after mine.

Coryn was then told that I could wait because I didnt have a date so I didn have anywhere important to go for homecoming. At this time Coryn only had about 5 ringlet curls in my hair. I said that is fine, thinking I was only going to wait 30 minutes until she was open to do my hair again.

I asked if it was alright if I could go home and do my makeup since I was kind of pressed for time. She said that was fine and I left, I came back within a half an hour... And was still sitting there. As 4 rolled around Mrs. Cowgill was still doing Cindy's hair, Erica Gaizija arrived and Kelsey Pierotti arrived, Coryns little sister.

At a little after 4:30 Coryn started on Kelsey hair appointment. Mrs. Cowgill then instructed Erica that she would be ready for her any minute. At about this time, I was fed up. I took the one pin holding some of my hair up, grabbed my check and walked out. I got in my car and drove somewhere else to get my hair done.

They finally called around 5:30 to tell me that they were ready to finish my hair. 5:30 were my dinner appointments. I was still getting my hair done at the other place around 5:30, I ended up being 45 minutes late for my dinner appointment and never even getting the chance to shower after my cross country meet.

Much to my surprise on Tuesday October 3rd, Mrs. Cowgill is calling my house demanding a payment for the services she did with my hair. She wanted a full payment of $60 (the equivalent of a completed up-do). She preached to me that this was a "moral issue" and that I should pay up.

We bargained to pay for half the up-do even though not even half of it was done. The most ridiculous this is that I am being forced to pay for an up-do I never even got done by this women and for this women to ruin my Senior Homecoming. The last one I will ever have. Then she persists to harass me and demand money from my family.

Valerie
Grayslake, Illinois
U.S.A.

Company: Mona Lisa Hair & Nail Day Spa
Country: USA
State: Illinois
City: Grayslake
Address: 136 Hawley Street
Phone: 8472232126

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