Home Depot
Rebate Still Unpaid Eight Weeks After Mailing, Data Entry Error

It has been exactly 8 weeks since I mailed my rebate info in. I received an email about mid August saying there was an error and I would be contacted. Instead of waiting for them to contact me, I checked their website (Aug 29), and sure enough I got "we are currently unable to approve your rebate for... A copy of your original special services customer invoice, agreement, or will call was not included." So on Aug 31 I called them. I was told "there was a DATA ENTRY ERROR" and was given a new record # (submission ID), and I should see a mailing in 3-4 weeks with the gift card inside. I was also assured that this would not delay my rebate any further.

On 9/5 I received the notice my email said I would, dated 8/28. It took 3 weeks to receive this, by the way. On 9/6 I wanted to double check online, and the report was "it is being processed, please continue to check this website to find the mail date for your submission." I checked the website the following week and got an error, "no rebate matched the search." On 9/14 I called and was told "it is currently being processed, call back in 10-14 days for a mail date."

I told him I would. I also told him that I knew of others in the same boat as me, and he asked what I was referring to. I mentioned this website and how many reports were on here. He said this website was for bloggers and info could not be confirmed. I will update this when I call next week or soon after.

Has anyone that originally reported them received their rebate? If so, how long did it take? Also, I wonder, can we report to the BBB? I may take that step next. I will update you on that as well.

Company: Home Depot
Country: USA
State: Connecticut
City: LISBON

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