Dish Network
Ripoff

I have been a loyal DishNetwork customer for 3 years, 3months and five days. Until today and I have finally had enough with their attitude towards customer service. We have experienced satellite service interruptions on a daily basis since we moved to our new home in 02-06. Today call number one resulted in my common sense being questioned as to whether the "weather" was causing our loss of service. Finally, we were told by a very abrubt customer service technician to switch out our living room box with the one in the bedroom, run a check switch test on it and call them back. Result, same problem.

Call #2 and an even more rude technician questioning whether we are sure we moved the box and ran the check switch test, result was the same and she informed us that it would be necessary for a field technician to come to our home to repair the problem and his estimate arrival to make repairs would be in 10days. Ten days!!!
Are you kidding, is the guy coming by stagecoach or pony express, I mean because we are only 45 minutes from a major city by automobile. Dishnetworks reply: "Take it or leave it, ten days or nothing!!!" We ended call number two frustrated and uncertain of what recourse or action we should take with these totally unagreeable, rude, unprofessional idiots at DishNetwork.

My sister was visiting and having been a former DishNetwork customer herself she set about using some tricks that a technician had taught her during one of her many problems with their service and she managed to get our television service back on in the living room only to have them retaliate by removing all of our most frequently watched and favorite channels so we proceeded to make our next call to DishNetwork in hopes that we could get them to restore these channels so this poor old retired couple could have some form of television during this dreaded 10 day wait.

Call #3 we got none other than the "energizer bunny" technician named Cindy that couldn't shut up long enough for us to get a word in edgewise and after screaming at her to shut-up and requesting a Supervisor that might have enough sense to listen to us and might have enough customer service training to resolve our problem we got "Eric" who finally got on the line after listening to our recorded conversation with "Cindy".

After trying to turn this into a personal issue instead of a business related issue we were informed by Eric that we had caused them so much distress with our repeated calls for help that 10 days were no longer an option and it would now be longer if we chose to have a service technician at a cost of #49.95 (minimum) to come to our home. We ended the call with telling Eric that we thought it was time to investigate a new means of satellite service from one of their competitors. Eric decided it was time to bring out the big guns and threaten us with the old "you have a contract agreement for 12 months" that you signed with us when you moved to your new home and you will be forced to pay us an early cancellation fee ($200.00). It is quite apparent that DishNetwork should rename their service associates/technicians because SERVICE is the last thing that DishNetwork offers to the consumer.

We would advise any consumer from any state in the United States to rally together and get DishNetwork right where it hurts in their wallet. Refuse to do business with them, refuse to refer anyone seeking satellite service to them and maybe once their accounts begin to fall drastically some one sitting up their in the ivory towered power offices will take notice that "DishNetwork" needs to make some vast improvments in the field of "CUSTOMER SERVICE!"

Company: Dish Network
Country: USA
State: Oklahoma
City: Anadarko
Address: Littleton Colorado
Phone: 8003333474

  <     >