Cox Communications
Ripoff Poor customer service for almost 3 years with a cable tv problem

I have had a problem with cable tv service since September. Every time Cox is contacted when there is a problem I am scheduled for 2-3 weeks later when the problem is NEVER there. Cox has no interest in correcting problems or concerns as long as you pay the bill.

There Technical Assistance supervisors are incapable of corrcting problems "due to the system" they have in place. Take no reactive steps to resolving issues that have been on-going. The only consistence service that has been exchanged is Cox gets the payment every month On-Time.

I have had in the last 12 month 5 diferent HDTV/DVR boxes exchanged, 4 different Digital Cable boxes and just as many service appointments to correct the problem.

For the last 3 days I have had Cable reception similar to what you would expect in a deep sea cave with no antenna and Cox has jumped to my aid with an apointment 19 days away.

The only good thing that Cox provides is internet access, all other services are a joke and I am moving on!

Company: Cox Communications
Country: USA
State: Virginia
City: Hampton Roads
Address: 209 Village Ave, Suite GH
Phone: 7572241111

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