HMS Homesure Services
Four Service Companies and a Month of Waiting on A/C Pricing

Our a/c quit working. After paying our deductible and taking off work on three separate occasions for four separate service companies, we have been put in indefinite limbo and consistently lied to by representatives of HMS.

It has been a month of hour plus phone calls every single day, which always begin with a representative claiming that HMS has not yet received pricing from THEIR service company (third rate, granted, but I didn't get to pick them, HMS did).

When we get to the part of the phone call where I explain, AGAIN, that I had the service company call with the pricing direct to an HMS supervisor while I was on the phone with the same HMS supervisor (the last time the service company provided the pricing was the FIFTH time they had done so), then the agent with whom I am speaking "finds" that in their report and puts me on indefinite hold.

I am then told that the claim is in either authorization and purchasing, and given a fictitious number of maximum hours I will wait for a return call and a solution. I then speak to a supervisor, who assures me it will be handled by her personally and expeditiously. I can never reach this same person again, and we start over with "Ma'am, we are waiting on the pricing from XXXX Services".

I am now contracting to replace the unit myself with a reputable company, and taking HMS to court. I have already filed complaints with the Attorneys General in both VA and Fl, as well as both Better Business Bureaus and the governing insurance agencies in both states.
This company is just a giant scam!!!

Company: HMS Homesure Services
Country: USA
State: Florida
City: Fort Lauderdale
Address: 1625 Nw 136th Ave, Suite 200
Phone: 9548351900

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