Sears Home Central
Projection TV Not Repaired Despite Maintenance Agreement and Missed Appointments

I had a maintenance agreement $415.48 cost on Projection TV. TV went blank called for service April 24. Technician came out twice could not fix the TV. Technician had TV picked up and taken into shop. TV came back still not working. They took it back as of this date I do not have the TV. Every appointment they schedule, they never show up. Twice I was told the driver was on drugs and had an accident, of course he was fired. The I have waited at home numerous times and they did not come, when I called they would say I did not have an appointment scheduled. Today June 15 they were to be here between 6 & 8 PM. I get home there is a message from the technician that he is coming to check the TV. (The TV Is not here) Next message is that they will be bringing the TV on Saturday. I called and once again I was told I had made a mistake. I have called the Nation Customer service line still nothing. I have asked for my TV and the service agreement money back and still nothing. Now what do I do? The service agreement expired 6/3 I was not going to give them any more money. The date of the first call item was still covered.

Company: Sears Home Central
Country: USA
State: California
City: Lakewood
Address: 5436 Woodruff Ave
Phone: 5628668999

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