The Mobile Solution / T-Mobile
Liar sales people, all about activation commission, will say anything!

I was approached by what I thought was a T-mobile rep (it really was a Mobile Solution rep) in late 2005 about what a great deal on a phone they had. I told them I still had prepaid minutes on my other phone, then I would be looking for a different phone at a later date. The salesperson informed me that I could get the FREE phone now and then activate it at a later date. He even sweetened the deal by giving me the sixth month free. So I figured as long as I use up my other pre-paid minutes, why not sign up with them and get a free phone and the sixth month free.

Come to find out, they charged my Bank account $250 for what I believe the saleperson acctivated my account the DAY I received the free phone and put a hold on it and not the later date like I had asked. I escalated from the kiosk manager at the mall to his supervisor, and then I had to go through activation people which took 3 days to FINALLY talk to someone. After talking to a person about the charges, she said she would refund me. So I was happy until the next morning when I find ANOTHER $250 charge added to my bank account. After that nobody has contacted me and it is IMPOSSIBLE to reach someone at their number 1-888-988-8882. So I am out $500 TOTAL so far.

Company: The Mobile Solution / T-Mobile
Country: USA
State: New York
City: Victor
Address: EastView Mall
Phone: 8889888882

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