Sirius Satellite Radio
Rebate Offer #5635 Rejected After Twelve Calls and Changing Excuses
- 03-08-2006
- 3
Rebate Ripoff!
I have filed for the Sirius rebate offer #5635 in June.
First the rebate address in the certificate, was no longer handling the rebates, Call Sirius direct. Then the product was invalid.
I was told the store gave me the wrong rebate, only problem I downloaded it off the Sirius site! Then the store was not valid for the rebate.
I have made to this date 12 phone calls to customer support.
I have been treated rudely, hung up on, and lied to, each call is an adventure. Each and every call is a different story, anything to get me off the phone. I have been put on hold so many times, then disconnected. Each and every one of the CSR's are more incompetent than the other.
Some of the CSR's speak such poor English you cannot understand them, not even enough to get their name. I have been promised by others that they will make sure it's taken care of today. It has been taken to a higher level so many times that it must be in the Satellite now!
I have been given bogus Fax numbers, and every phone call seems like the first time I have called. That gives them the opportunity to try a different excuse! I have had others confirm that the rebate was valid and on it's way!
I have been give every reason they can think of for not getting the rebate. In February I was told all was a go and I would receive my rebate in 4 weeks, 4 weeks passed I called again, then it was 2 more weeks, 2 weeks passed and the rebate was now invalid.
The last call they told me I was not entitled to the $50 rebate, because of what I paid for the receiver, the CSR and the supervisor could only approve a $20 rebate.
I have all my paperwork, they make excuse after excuse, none of their excuses are valid. I was told to call back on Friday and ask for the Supervisor Rosco. He too was taking it to a higher level. Somehow I don't think there will be much chance to get him on Friday.
Now I see why Howard Stern is getting $500 Million, all of the denied rebates pay his way!
Company: Sirius Satellite Radio
Country: USA
State: New York
City: New York
Address: 1221 Avenue Of The Americas
Phone: 8885397474