Darius Cordell
The MOST RUDE customer service EVER wedding dress Fisco Texas

I am not naive, I am used to the level of service or non-service that most customer service places offer. However, I have never recieved treatment like this before.

I am looking for a wedding dress and saw some lovely pictures at dariuscordell.com The web site says they can make any change to any dress but to be sure I wrote to them to ask if they could put long sleeves on a dress that is designed as sleeveless. Now these are $700-1000 dollar dresses they are selling over the internet so you would think that it would behoove them to be pleasant since each customer turned away because of rudeness costs them about a grand.

I can not even begin to describe what transpired over the course of several emails. I will site just one transaction. I had asked them if they could tell me how much approximately it would cost to put sleeves on a dress. They did not respond with any useful info and when I wrote back to say that they had not given me any approximate cost their reply was:

"You asked if we could give you an estimate" you did not ask us for that estimate.

The replies are full of spelling and grammer mistakes indicating to me that English is not their first language.

Each person replying refers to themselves as "we" " We dont understand your email" which unless they are royalty is arrogant beyond description.

I tried to call and got no luck. I am looking for the CEO of this company to see if they are as horrified as I am or if this level of service extends all the way to the top. Needless to say I will never purchase anything from them and I am not the first person to publish on usacomplaints.com about them.

Andrea...

Wow is correct.

We appreciate you telling us you think our designs are lovely... But honestly, we are not sure why you are continuing to email us. Especially when you have stated that communicating an order via email is difficult for you and since you were reluctant to read the info on our website to obtain the information you needed.

In any case, your newest email claim is also not accurate. Note, we were not "frustrated". As we stated... Your email simply did not make any sense to us - at all.

Now that you possibly realize the answers to your actual typed initial questions were in fact posted on our site prior to contacting us... Read the words you typed in your email again to see it doesn't add up and doesn't make sense - if you had in fact read ALL of the information prior to submitting your email.

And yes, time was obviously wasted (and is till being wasted) and to some degree that is expected to happen on a few inquiries. However we also expect clients to follow the instructions our site and more so to comprehend the words posted there on our site prior to contacting us... Which will ultimately make the process much easier for us as well as for the potential client (when in fact they are actually read). That is why it is there. If that had been done prior to you contacting us... Then you would not have asked those questions and you may have concluded on your own without our assistance that this way of communicating an order request was not a way that you personally would be able to handle or would like to do. But more than likely your order simply would have been submitted but unfortunately ego got in the way. (i.E. - " I did read every single section of your question and answer page" based on your question it was apparent you missed something)

Nevertheless, you continue to relay the fact that you think your situation of what you can and can not wear because of your religion is special. Why we do not know. But regardless of that... If you had read the info on our site (regarding "how to order") you would have seen it was actually incredibly simply to just write on your order form... I want style #xyz with xyz changes. The same words used in person are the same words you would write on n order form. That is why we mentioned this process is not that difficult at all - regardless of if it is communicated via email or in spoken words.

We believe that you did read the info on our site but possibly in your excitement because we do actually have lovely dresses... You rushed through that info and did not read every word or maybe overlooked parts (as we continued to suggest)... Which is why you were still not clear. Now that you have discovered that the info was in fact there... It should not make anyone feel stupid or "tearful". Just accept the fact that in reading every single section... You innocently overlooked the part that was actually most important - the word "any". This was extremely obvious to us based on the questions you were typing... Which is why we told you to go back and read it again for better clarification. You were obviously EXTREMELY reluctant to do so. (i.E. - "Please do not ask me to re-read the question page.") We can not figure out why. For something so incredibly important we would think you would not have been so reluctant to obtain the information that you needed.

Nevertheless, realize if you feel stupid or tearful... Understand that is all you. Own it. For again we simply stated... What you typed did not make sense to us - assuming you had in fact read the info on our site as you suggested. And us asking you to go to a link to obtain the info you needed or us stating that your questions don't make sense if you have in deed read that info really should not make anyone feel tearful. If us saying we did not understand your email makes you feel that way you may want to entertain the idea that there may be some other issues that you may need to address prior to getting married. We understand being excited about the party you are planning but since it is so important... It would have been a better idea to go over the info on our site not so quickly but instead more carefully (just as we try to suggest to all potential clients) to avoid this exact thing - someone rushing through the info, then claiming they read all of it... When in fact based on their questions they have not or have clearly missed something.

In an attempt to help you work through this... All we can suggest is for you go back and see the info on our site that was there prior to you contacting us and then actually read what you typed below again... To see how it could possibly not make a lot of sense to someone else who is simply reading the words in your email - and who is not in your head. And then just accept the fact (instead of sending more emails) that you made a very simply oversight and then became frustrated and mis-directed it on us... Because you rushed through our site and in turn missed important info. Then after we asked again in an email for you to carefully review it again to find your answer... You reluctantly refused and instead typed..."Please do not ask me to re-read the question page." For some reason you just did not want to accept the fact that you may have overlooked something. But if you had actually went back to the link like we had asked then you would have found what you needed and then you would have felt "stupid" as you say. This is clearly why you were so incredibly insistent on us taking the extra time to tell you what was already on our site... in an email. Understand that does not mean you are "stupid". It just means you wanted to do it your way (to protect your ego) instead of the easier way which was to "re-read" it again but this time more carefully so you would get the info you needed... Just as we had suggested on our site and again in our emails. Here in the south we do not call that stupid. We call that just being plain hard headed.

At any rate, since at this point we obviously can not work with you if you are going to be so reluctant to follow our process. And if that is the case... Then there is no need for you to keep emailing us.

So again, good luck on your search.

Regards,
Ashley

Original Message
From: Andrea
To: 'Darius Cordell Inc.'
Sent: Monday, February 20 7:31 PM
Subject: RE: Andrea - ca - sz 8 - august 15 -

Jd,

Wow. I really never meant any disrespect to you I am just a person trying really hard to find a nice dress. That is all. I now feel really stupid and like I have wasted your precious time. I am sorry if my questions are silly or trite. I am just trying to research the wedding dress issue thoroughly because I have certain religious constraints on my dress which make finding one off the rack near impossible.

I am sure if you deal with brides to be constantly that you could get frustrated as every woman turns into a small (or not so small) princess with respect to the event and the dress. I am probably no exception. I am just looking for some kindness and understanding because this event is supposed to be a special one not one that make you feel tearful and stupid.

You really have lovely dresses.

Andrea

Original Message
From: Darius Cordell Inc.
To: andrea
Sent: Wednesday, February 15 10:21 AM
Subject: Andrea - ca - sz 8 - august 15 -

Andrea,

Your email does not make sense to us.

It was not that difficult at all...

We are glad you saw this info on our site... But understand... When we used the word ANY... On our site regarding changes... That should have alleviated the question you had of... Could we. That is if you did in fact see this on our site initially. Honestly, we do not see how the word any is difficult. Notice we did not say some changes or maybe. We said..."any". Also realize no where in your emails did you ask, hint or allude to previously... Tell me if you think it is a bad idea or not. Or tell me what you think or what I want. You simply asked "could you"...

Here are your questions again...

Could you put long sleeves on 2002?
Can you give me a rough estimate of what this would add to the price of a gown?

See that you basically asked could we give you a "rough estimate". You did not ask for a specific or exact price. So clearly atleast $200 additional is... A "rough estimate". We still do not understand what is difficult.

Please read the words you typed in your previous emails again for clarification and to see that the questions you communicated were in fact answered not only on our site but in our email as well.

Then note we do not take orders via email. And the same words you can or will say over the phone, in person etc... Are the same words you can type in an email. The meaning does not change. The words simply have to be communicated. Regardless, just understand the process "how to order"... (i. E - communicating what you want on your order form)... Is not "difficult" at all. Possibly you may have meant to communicate different words or maybe you need someone to tell you what you want and can not handle this form or ordering by writing down what you want on an order form. Who knows. But based on what you have or have not communicated in your emails we have no way of know.

At any rate, good luck on your search.

Regards,
JD
Original Message
From: Andrea
To: 'Darius Cordell Inc.'
Sent: Tuesday, February 14 10:24 PM
Subject: RE: Andrea Crawford - ca - sz 8 - august 15 -

Thank you for clarifying your web site. I understand the at least 200.00 comment, but that is not really an estimate of cost for a modification like adding sleeves to a dress. I was hoping that you could be a bit more specific since I showed you which dress model I was interested in having sleeves attached to. I also saw on the web site that you could make any modification to any dress but sometimes there are certain changes that are either not-feasible or just a plain bad idea. I was hoping to gauge whether or not this particular dress was a candidate for sleeves. At this point I think I will just find some place local to have the dress made. It seems like it is just too difficult to do via email.

Andrea

Original Message
From: Darius Cordell Inc.
To: Andrea
Sent: Tuesday, February 14 4:19 PM
Subject: Andrea Crawford - ca - sz 8 - august 15 -

Andrea,

Thank you for reading every single section of our Q & A page at www.dariuscordell.com/questions.htm But possibly you maybe just overlooked this particular answer that was on our site.

For example, your questions were...

Could you put long sleeves on 2002?
Can you give me a rough estimate of what this would add to the price of a gown?

Realize after clicking on "making changes"... As instructed in our first reply copied below... You should have very easily seen where we mentioned there..."Any modifications, changes or substitutions can be made to any dress design shown on our website. Each major change (or addition) to the actual dress pattern will be atleast retail $200."

Also while on our site at the top of the form you filled out... We actually had already mentioned there..."All of our designs can be made in any measurements, colors, fabrics and with any changes."

So, hopefully now... That we have copied and pasted the information from our site within this email... You can now see we did in fact answer your questions - on our site. You must have just overlooked it while you were reading everything. Or possibly now reading it in an email... Translates differently to you... Than when you read it previously on our site.

In any event, we look forward to receiving your order very soon.

Many Thanks,
William

Original Message
From: Andrea
To: 'Darius Cordell Inc.'
Sent: Tuesday, February 14 3:38 PM
Subject: RE: Andrea - ca - sz 8 - august 15 -

Thank you for your reply. I did read every single section of your question and answer page. I believe I was asking for estimates about a specific change to a specific dress. I really want to order my dress from you because I think they are quite lovely but since you are far away, it is imperative that we have a good and thorough communication system. Please do not ask me to re-read the question page. If you can not answer the questions that is OK, just say so.

Andrea

Original Message
From: Darius Cordell Inc.
To: Andrea
Sent: Tuesday, February 14 11:53 AM
Subject: Andrea - ca - sz 8 - august 15 -

Hi Andrea,

Thanks for your reply.

Pleas see our previously email copied below that mentioned...

"All other info... (regarding "fabric details", "making changes", "how to order", etc...) can be easily found on our Question & Answer page at www.dariuscordell.com/questions.htm Please return there for more info. After doing so, just let us know in a reply email if you have any questions that were not already addressed there and we will be more than happy to respond accordingly".

Thanks so much,
JD

Original Message
From: Andrea
To: 'Darius Cordell Inc.'
Sent: Monday, February 13 3:55 PM
Subject: RE: Andrea - ca - sz 8 - august 15 -

Thank you so much for replying to my request for pricing. My gown will need to have long sleeves (at least length) or have a separate cover or jacket or over-layer that has sleeves. I was thinking of having a lace full length long sleeved piece that had a bit of a train on it and putting that over a sleeveless or shortsleeved dress. Is this possible? Could you put long sleeves on 2002? I also need the neckline adjusted to reach the clavicle. Can you give me a rough estimate of what this would add to the price of a gown?

Andrea

Original Message
From: Darius Cordell Inc.
To: andrea@echadsonoma.com
Sent: Monday, February 13 1:30 PM
Subject: Andrea - ca - sz 8 - august 15 -

Hi Andrea,

We are so pleased to receive your email and know you are interested in our designs.

The base prices of each item as pictured are...

B2028 $1100
B109 $700
B122 $800
B102LS $700
B311 $860
2002 $900
2003 $790
B6 $800
5000 $1200
2097 $700

All other info... (regarding "fabric details", "making changes", "how to order", etc...) can be easily found on our Question & Answer page at www.dariuscordell.com/questions.htm Please return there for more info. After doing so, just let us know in a reply email if you have any questions that were not already addressed there and we will be more than happy to respond accordingly.

Meanwhile note we sincerely look forward to being able to produce this item for you and will gladly confirm your order upon receipt.

Many Thanks,
The Staff of Darius Cordell Inc.

Original Message
From: dariusc
To: webinqui
Sent: Monday, February 13 12:32 AM
Subject: Data posted to form 1 of http://www.dariuscordell.com/emailus.htm

Questions:

I am interested in the styles above but I would likely need some custom work done. The dress would need to be of natural fabric such as silk. I am interested in baseline prices of the styles above in silk (white).

Company: Darius Cordell
Country: USA
State: Interent
Site: dariuscordell.com

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