Jazz Gourmet Foods
Not filling online order and not responding to emails Internet Internet

The following email correspondence is self-explanatory:
From: Harvey
To: info@joelgreenberg.com
Sent: Friday, January 27 11:01 PM
Subject: Last attempt before filing complaint on 10-08-05 order!

... Just picked up this new contact email address, on your website. Unless you can immediately provide me with a satisfactory explanation (... AND REASONABLE OFFER FOR RESOLUTION...) on your consistantly, appauling service (I have also called and left telephone messages at your 1-866-323-5299 number, all to no avail!), I will be sure to post my experience with your company, on a few choice websites, so that others may be warned of your business practices, before considering purchase of your books and products!

Harvey

From: Harvey
To: bcarter3@cox.net
Sent: Saturday, January 21 10:01 PM
Subject: Fw: Jazz Gourmet Foods Order Receipt STILL NO ORDER!!!

Please respond to the following emails (... And my October 8 order - NOT RECEIVED!).

Harvey

Original Message
From: Harvey
To: Bruce Carter
Sent: Saturday, January 07 10:22 PM
Subject: Re: Jazz Gourmet Foods Order Receipt STILL NO ORDER!!!

Mary,

This is getting even more ridiculous! You wrote on Dec. 7th, I will re ship to you first thing in the morning.."

Still, no tracking number! No order! Not even any communication from your end!

What horrific customer relations! I have a business I want to get started, and things to do!

Harvey

Original Message
From: Bruce Carter
To: Harvey
Sent: Wednesday, December 07 6:09 PM
Subject: RE: Jazz Gourmet Foods Order Receipt

Hi Harvey sorry, some one must have dropped the ball I will re ship to you first thing in the morning and send a new tracking number via email. Our office is on a holiday schedule until January 5th. Once I send you the tracking slip please respond by email so I get your messages.
Thank you again and truly sorry for the problem you have had I'll make sure you get some extra goodies.
Mary

Original Message
From: Harvey
Sent: Wednesday, December 07 3:42 PM
To: bcarter3@cox.net
Subject: Fw: Jazz Gourmet Foods Order Receipt

Mary jazzfoods.com,

I just now, left you a message at: 1-866-323-JAZZ (5299), regarding attached October 8 order, which I still have not received (... And nor have you even responded to my subsequent November 20 E-mail follow-up)! My phone number is 480-460-5115.

... Do not hesitate to include a couple of complementary hot sauce test bottles for the delay and mixup.

Thanks - Harvey

Original Message
From: Harvey
To: bcarter3@cox.net
Sent: Sunday, November 20 9:28 PM
Subject: Re: Jazz Gourmet Foods Order Receipt

I have heard 'NOTHING' from you since October 8! Where is my order, please?! See order confirmation, below.

Harvey

Original Message
From:
To:
Sent: Saturday, October 08 11:51 PM
Subject: Jazz Gourmet Foods Order Receipt

Thank you for your order. Please allow up to 2-3 weeks for delivery.

= GENERAL INFORMATION =
Company Name: Jazz Gourmet Foods
Date/Time: 10/9

= ORDER INFORMATION =
Payment Method: AMEX
Order: OnlineOrder_0000xxxx

Item Name: How To Start Your Own Food Business
Item #: BOOK-1
Unit Price: $99.95
Quantity: 1
Ship Method:

Item Name: Jazz Inferno Honey-Habaero 9.5oz Bottle
Item #: JZ10-I
Unit Price: $7.95
Quantity: 1
Ship Method:

Shipping & Handling: $8.80
Grand Total: $116.70

Harvey
Phoenix, Arizona
U.S.A.

Company: Jazz Gourmet Foods
Country: USA
State: Nationwide
Site: jazzfoods.com/book.htm

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