Providian - Washington Mutual
Ripoff Washington Mutual buys Providan Raises interest to 30% without notice, refuses to honor previous agreement

Providian was first credit card I had after my divorce, high interest of 20% but a necessary evil. Have had that card for almost 10 years.

3 months ago after Washington Mutual bought Providian, they raised the interest rate without notice to 30%. I noticed it in the payment amount.

I contacted the company who said I should be recieving a notice SOON and to wait 3 to 5 days. Complaints of the payment due went unresolved. I paid it, waited 10 days called again. The company stated they would send something, I insisted I should be able to close the account under my original terms and refuse the new terms (have done this with other companies). I was refused, told they did not have to honor that and could change the rate at any time. Refused to allow me to talk with a supervisor, when I called back to speak to someone else they hung up on me.

3 days later I got a letter stating "Thank you fo contacting us in reguard to your account. Please accept this letter as confirmation hat your account has been updated with you RECENT ANNUAL PERCENTAGE RATE.

Another letter confirming the closing of the account.

Ripoff. 30% I could get better from a loan shark especially on an existing balance. NO other company operates this way.

Company: Providian - Washington Mutual
Country: USA
State: Texas
City: Dallas
Phone: 8002800561

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