Verizon wireless
Excessive roaming charges

(short version) i call verizon wireless on dec 26 to put a long distance plan on my account due the fact that i would be traveling down south for six weeks. The representative sold me a plan, $55 a month, good for long distance. On jan 2 we leave new york & drive to florida. We used our cell phone the whole month and return feb 10... Feb 11, i open my mail and there is a bill for 637.52.. I call them speak with jack, he advises the long distance plan was put on the wrong account (we have 3 #s billed together). He aplogizes, will send the bill for recalulation. He advised someone will call in 7-10 business days. Fine. 2 weeks go by, no response, we get another bill for 525.96.. No credits were issued, no billing corrections. I call again on 3/7 speak w/cindy, she will ck and call us back... Know we get a disconnection notice for 1163.48, call again, speak with george, go through the whole story again, he advises he cannot help me and that i need a manager. Put me on hold 45 minutes then i get disconnected, i call back, speak to connie & stan slade (both managers), it is now 3/16 and i have spent countless hours on the phone. They have since disconneted our phones and billed us$175.00 per phone for early cancellation. I now have a $1800 cell phone bill.

Tom
floral park, New York

Company: Verizon wireless
Country: USA
State: New York
City: Orangeburg
Address: 2000 corporate drive
Phone: 8009220204

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