Brinks Home Security
Relies on the fine print to keep you paying Ripoff

When I signed up with Brinks, I asked what would happen if I moved out before the three years was up. The salesman said it was not a problem and that you could choose to either move the service with you or terminate the agreement, but that it was not a problem. However, when I did move out and try to terminate the agreement, Brinks made me pay the full amount of fees for the 3 years. It's in the fine print, and don't think for a minute that Brinks is going to deal with it in an amicable manner.

Just ask around because they have a reputation for this kind of thing. Also, don't think that you agreement will eventually expire and go month to month like a cell phone contract. There is an auto-renewal built in to the contract, and before you know it, you'll end up under another term, and of course if you want out you'll have to pay all the way until the end of the new term. Brinks is relying on this type of arrangement to keep their revenues coming in. Also, when you deal with the salesman, notice how keen they are to get you onto Easypay. What that means is that Brinks will get paid without you having to do anything to make a payment. Seems convenient, only they won't mention the biggest reason they want you to do it - you are much more likely to forget when your 3-yr term is up, and if you forget, you'll be stuck for another term, and the WILL enforce every minute of it.

When you think about it, why should you need to sign up for a set term at all? If their service is so good, why don't they let the customers go month to month? I don't mean they have to let you be month to month immediately after they install your system, but after you've completed the initial term and they've had a chance to recover the costs of installation. My fiancee moved into a house with a system that was left by the previous customer, and signed up for a 3 year deal even though Brinks didn't install anything new. Now that she moved out, Brinks has her on the hook for 2 years of payments left on the contract.

The salespeople may be friendly and seem trustworth, but read the fine print on the front and back of the contract. Note the tone of the terms and waivers included therein. That is the same sort of tone you'll hear from their customer service representatives after you are a contracted customer.

The point of mentioning these tactics is to demonstrate that Brinks Home Security is not a customer-friendly company. If you are comfortable doing business with a company that puts a lot of tricky provisions in the fine print and acts like each customer is sophistocated enough to read the fine print even though it contradicts what the salesman says, then maybe you'll be happy with them, but I'd rather deal with another company where I can rely on the verbal statements of the salesmen.

Company: Brinks Home Security
Country: USA
State: Texas
City: Irving
Address: 8880 Esthers Blvd
Phone: 8007253537

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