Move4less
Ripoff, fraud, unlicensed, etc Las Vegas Nevada

The following letters were sent by me to the Better Business Bureau and Move4Less.

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Don M. Reese
1940 NW Miller Road #I-430
Portland, Oregon 97229
(602) 290-2663

Via facsimile: (702) 320-4560

September 22

Better Business Bureau
2301 Palomino Lane
Las Vegas, NV 89107

Re: Move 4 Less Scam Operation

Dear Better Business Bureau,

I recently hired Move-4-Less to move us from Phoenix, Arizona to Portland, Oregon (Job No. 363549). I contacted several different moving companies prior to selecting Move-4-Less. My foremost reason for deciding on Move-4-Less over the others was because of their Better Business Bureau membership. I verified that they are a member by going to your website where I found a link containing Move-4-Less' membership information - http://www.vegasbbb.org/commonreport.html? Compid=67156.in addition to my filing this formal complaint with your organization about Move-4-Less you should be aware that you too have been duped. Move-4-Less is a complete 100% scam operation that screws people out of their money while failing to deliver the services for which they represent themselves to provide.

I have sent two letters to Mr. Avraham Cohen, the company's owner, but have received no replies from him. Rather than re-type all that I wrote in those letters I will ask you to please review them; they are attached. Therein you will see that I assert that Move-4-Less did not provide the service we paid for. Additionally, their procedures are designed such that they can take your money and not deliver services. They only accept cash or money order. Once they have your things you cannot get them back without paying them this money. It is extortion!

What I have received is a letter from some company in Arizona that is, as far as I am concerned, unrelated. My relationship by way of contract is with Move-4-Less, not Anthem Claim Management LLC.incidentally, I have found some information on the internet about Anthem Claim Management which I have attached hereto. They appear to be part of the scam.

I have also attached pages from the Federal Motor Carrier Safety Administration's website (FMCSA) that shows that, 1) Move-4-Less does not currently have insurance coverage as they are required to by law, and 2) Move-4-Less' authority to operate as a Household Goods Common Carrier was revoked on September 6. However, they were apparently first put on notice on August 1 that this was about to happen. I did not retain Move-4-Less until August 6. THIS IS FRAUD! This company who is a member of the Better Business Bureau is no longer licensed to operate as an interstate carrier and they have no insurance to which claims can be made.

Adding insult to injury is our learning about what Move-4-Less does behind the scenes. I asked several times for copies of the weigh station receipts because I did not believe the weight that they said our property came to. But, even with those receipts there could be no level of comfort. We have learned that Move-4-Less weighs the truck when the gas tank is empty and all of the moving supplies (i.E. Blankets, hand-trucks, etc.) are off the truck. Then after they have loaded your property they fill the 40-gallon tank and throw on all of the moving supplies. This must add 500 to 1000 pounds to the weight that they stick to their customers.

At this point I wonder if we will never see a dime for the claims we have made to Move-4-Less, but which have not been responded to by them. Nonetheless, I am copying both of the insurance carriers listed on the FMCSA's website, as well as the FMCSA. I am asking for your assistance so we can get compensation for our missing and damaged property. I also think that Move-4-Less should be shut down and Mr. Avraham Cohen permanently barred the moving industry!

Sincerely,

Don

Cc: Mr. Avraham Cohen Via Facsimile: (702) 889-6685
Move-4-Less
8429 Bay Crest Drive
Las Vegas, Nevada 89128

Federal Motor Carrier Safety Administration
United States Department of Transportation
400 7th Street SW
Washington, D.C. 20590

Office of Attorney General
Nevada Department of Justice
Consumer Protection Division
555 E. Washington Ave., Ste. 3900
Las Vegas, Nevada 89101

Canal Insurance Company
P.O. Box 7
Greenville, South Carolina 29602

Fireman's Fund Insurance Company
Ms. Stephanie Reneri
777 San Marin Drive
Novato, California 94998

Consumer complaints Via Website: usacomplaints.com

Via facsimile:

September 11

Move 4 Less LLC
Attn: Mr. Avraham Cohen
8429 Bay Crest Drive
Las Vegas, Nevada 89128

Re: Job No. 363549

Dear Mr. Cohen,

On August 5 I retained Move-4-Less with a $150.00 deposit. I did considerable research into moving companies before deciding to go with Move-4-Less. The main determining factor in making the decision to hire your company was because of your membership with the Better Business Bureau (BBB).

As a businessman myself, I am aware of the stringent criteria set by the BBB, which must be met in order to achieve and maintain a satisfactory rating with their organization. It was my expectation that your company would provide expert moving services. Having lived in no fewer than ten different states and fifteen different cities in my lifetime, I am no stranger to moving. I can tell you with absolute certainty that Move-4-Less is by far the worst moving company I have ever had the displeasure of doing business with.

This letter constitutes a formal dispute of the charges levied by your company, the accuracy of those charges, the representations of your advertising, and your earning of a good standing with the Better Business Bureau.

Your team arrived on August 23 at our location in Phoenix, Arizona to pack all of the items in the house that we had not already packed ourselves, crate fragile items, wrap furniture in protective covering, and load the truck. Within five minutes of their arrival I experienced the first breach of the representations previously made by your company. As detailed in the attached estimate dated July 29 we were to be billed for transport at a rate of $0.55 per pound period.

Upon arrival, Lee (last name unreadable) began explaining to me how they would be operating that day. He proceeded to tell me that because I had opted for being billed a per pound rate (versus what I don't know) that there would be an additional charge for unloading then reloading the truck at the weigh station. I disagreed and showed him the estimate from July 29. The conversation became heated and finally I asked that he and his two helpers wait outside while I called your office to complain.

Shortly thereafter I was told verbally from the person I spoke with at your company that I was correct. I then asked Lee and his men to resume (begin) doing what they were there to do. Were it not for the fact that closing on the sale of my house was in less than 48 hours, I would have fired your company right then. However there was no way for me to make arrangements for a replacement moving company in such short notice. Regardless, the truck was loaded and at day-end I gave $1300.00 in cash to the driver per the agreement.

Delivery day at our new address in Portland, Oregon came on September 8. We had no idea before hand what a horrible experience that day would prove to be. I was surprised to see that there were only two guys on the truck; one middle aged, and both considerably overweight.

In my mind there should have been at least four men; in appropriate physical condition to carry a truckload of belongings from a four bedroom house up the two flights of steps to our new home. I was immediately asked for the remainder of the amount of money your company claimed owing, which was $2066.00. Unloading the truck would not begin until the remainder your company claimed owing was paid. I gave the younger of the two men (name unknown) $2100.00 cash. I asked him for a receipt, but he muttered something about giving it to me later. I never received a receipt!

About ten minutes after I had turned over the cash one of the men asked me if I knew where they could get some help to unload and carry things up the steps. Of course I did not know where they could get help; that is what Move 4 Less was hired for! It was not nearly 3:00 PM, their truck was taking up four neighbors assigned parking places, I had turned over $2100.00 in cash, and all of our worldly possessions still needed to be unloaded.

The result was that my partner and I ended up busting our asses doing most of the work necessary to reclaim our belongings! We hauled most of the items up the two flights of stairs to our new place. During this time I heard the younger man say to the other, don't say anything, let him do it [the work]; referring to me. After that, we setup a video recorder from a window inside our apartment that shows how we did the work that your company was paid to do.

My partner (Paul) and I were absolutely astonished to see how our things had been packed; the utter disregard for our possessions. Examples include;

Paul's original framed photography thrown in flat box with a rolled up rug in-between (the frames and photos destroyed as a result),
All the legs from our chairs and sofa missing (#161 on inventory),
A large wardrobe box that must have weighed between 300 and 400lbs (wardrobe box we were billed $22.00 for) containing a $200 lamp thrown in loosely with tools, a vacuum cleaner, and other miscellaneous heavy metal items from the garage. There was no padding whatsoever, just items tossed into a huge box.
Nearly every box crushed to some degree from the poor manner they had been loaded on the truck.
An office printer/fax machine so roughly handled that even though packed inside a box the internal print cartages had broken away from their brackets, destroying the printer/fax.
Items were delivered to us that did not belong to us - including a dining room table, bicycles, and miscellaneous boxes.
Items of ours are missing altogether; undoubtedly delivered to some other Move 4 Less customer (items include a serving cart, office book selves, dresser, bed frame, picture framing materials at least.

Adding insult to injury is that I have learned that Move-4-Less engages in acts that willfully screw people. I do not believe that the items we had Move-4-Less ship weighed 5700ish pounds (I don't recall the precise number given to me on the telephone) and I have never been given receipts.

I believe you further cheated us by adding approximately 1,000 pounds to the actual weight by way of fraudulent means. The procedure whereby you are to determine the actual weight of the items you are carrying for any given customer is clearly defined verbally by your representatives, your written estimates, and your website. Therefore I will not bother to reiterate it here.

I will point out that, even though I asked, I have not received copies of the weigh stations official weigh tickets as you are required to provide. Meanwhile in doing some poking around I've been told that Move-4-Less artificially inflates the total weight by weighing the truck with an empty gas tank, but once the customer's property is aboard the gas tank (s) is filled and that weight added to what the customer is paying $0.55 per pound. I understand other tactics involve doing the same thing with all of the padded blankets and other supplies. You blatantly defraud customers! That is a serious matter Mr. Cohen.

In wrapping up this lengthy account of our experience as a customer of Move-4-Less I am providing you an itemization of our things that are either missing or damaged. They are;

ITEM REPLACEMENT COST
Cherry bookshelves (missing) $350.00
Framing materials (missing) $100.00
Metal bed frame (missing) $ 25.00
Six drawer dresser (missing) $600.00
Two black leather chairs (missing) $600.00
Sofa / chair legs (12) $ 50.00
Matt-board cutter (destroyed) $400.00
HP all-in-one printer (destroyed) $200.00
Framed original photos (2) (damaged/destroyed) $200.00
Framed abstract art (2) (damaged) $250.00
Cherry serving cart (missing) $200.00

Sub total $2,975.00

Five hours labor-Paul & me $200.00
($10.00 per hour for our time plus the time of
an additional two men who should have been
and whose pay was undoubtedly figured into the
cost of the amount we paid).

Over-billing (1000 pounds) $550.00

%
total 3,725.00

This is the amount of money Move-4-Less owes us. Again, this is to cover the damages to our possessions, the fraudulent actions you engage in, and for doing the work your company was supposed to do. I am giving you ten (10) full days from Monday to respond / reimburse me. That gives you until September 21 by 5:00 PM.

If you refuse this demand or if I do not hear from you, I will see you in court at which time I will be seeking additional monies from you for costs associated with filing a lawsuit and other damages as the court may deem appropriate given the egregious acts of your company. I will also be filing with the appropriate regulatory agencies formal complaints that will include the video and photos that document our claims.

Sincerely,

Don

Don
portland, Oregon
U.S.A.

Company: Move4less
Country: USA
State: Nationwide
Address: 8429 Bay Crest Drive, Las Vegas, Nevada 89128

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