Cingular Wireless
July Bill Over $500 Billing Error Unresolved After Four Calls

I was an ATT wireless Customer for many years, with no real issues. When Cingular bought ATT Wireless, I signed a new contract. This was the family plan, free cell to cell / free nights and weekends including 1,100 anytime minutes.

I Received my first bill in June it was not unreasonable.

The next bill for July was over 500.00 dollars, I got in touch with Cingular immediately.

In all cases listed below except the last one, I called them:

The first customer care (lol) person I spoke to was Angela Kane on 7/5, She said this would be resolved in 7 to 10 days, it was a billing error.

Spoke to Ron Edward on 7/11, He said it would be definitely taken care of be 7/12.

Spoke to Bruce Bennet 7/12, he said it would be taken care of by the 13th. Of July.

Spoke to John Highlan 7/15, he said it would be taken care of by 7/18.

It is still not been taken care of as of 7/23. I am being told now it will take till 7/25. But they did call about the bill, wanting too know why it hasn't been paid.

Are these people kidding, incompetent, or is Cingular plain dishonest?

Company: Cingular Wireless
Country: USA
State: Maryland
City: Baltimore
Address: P.o Box 17542

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