Ediets.com
Failure to acknowledge cancelations, risk free trial still billing 2 years later Online Scam Ripoff Internet

Ediets.com offered a risk free trial of their diet menus. The trial required that information was provided about age, weight, food preferences, as well as credit card information. The free offer was to try it for a week, and cancel if you do not want to continue.

After one week, ediets sent an email soliciting continued membership. I followed the links, and found choices for a 3 month plan, a 6 month plan and an annual plan and a "no thank you" option. The longer the time committment, the larger the savings. I selected the "Menus only" option, deselected all of the extras that they had available for additional charges, and continued on with the 3 month plan. It clearly stated that I could cancel the membership at anytime, and would only be charged for the time used.

Approximately one month later (July), they sent another email, again asking that I renew my membership. I followed the link and this time I selected the "No thank you" option. I followed the diretions on the page to cancel my membership. The ediets website did not let me laeave the site easily, several popups invaded my screen asking me to reconsider my choice. I did not. I cancelled.

I have not been back to the site since 6, but they are still billing me $78.90 on a regular basis. I only went to the site 2 or 3 times in total, and this includes the visit to cancel.

They deny that I cancelled the account. They insist that they do not have any "Risk free trial offers." They deny that membership can be cancelled online. They state that the burden is on me to provide the name of a customer service rep who took the order to cancel membership. I cancelled online, per the email that they sent, and followed their directions, now they deny that this is even possible. They deny that they send emails to renew.

They do not deny the fact that the membership has been innactive since 6/03. They do not deny that the credit card was charged without my permission. They excuse their fraud stating that when I completed the original form to try the product (that they say does have a trial, but acknowledge that I filled out a form for the trial — go figure) that I implicitly gave them permission to continue charging my account indefinately.

They called me a liar, and indicated that they would cancel the account NOW, but the other $600 is not their problem because I can't prove I cancelled. I do not know if the cancellation will "stick" this time, but I should not pay for their mistake. There is no dispute on these two points:

1 - no services have been accessed or provided by ediets.com since June.

2 - Initial visit to site inquiring about free trial offer was April. Only "service" requested and agreed to was a menu

Less than 5 visits to the site were made. One was the initial visit, one was the result of following the link in an email to the site to select the plan — and deselect all the extras they where pushing, one was to view a menu, and the last was to cancel the membership. These 4 visits, have now cost me over $600 and all I have is a menu. Want to see it?

The "Risk Free Trial" needs to be called "Scam to get your credit card number and continue to bill you forever, whatever amount we want, regardless of your authorization or not"

Deborah
Birmingham, Alabama
U.S.A.

Company: Ediets.com
Country: USA
State: Nationwide
Phone: 8002656170
Site: ediets.com

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