EchoStar Satellite - Dish Network
New Customer Faces Repeated Technical Problems, Must Pay to Cancel

Okay, so here it goes... We are new customers to Dish Network. So, first big mistake. We should have never left DirecTV, but had we been able to upgrade and not pay a FEE for the DVR feature, we never would have left. Lesson learned.

So, going back to Dish Network - we've been a customer for only 2 1/2 months. We have had problem after problem, made call after call, received new receiver after new receiver, technician #1,2, 3,4, 5, and the owner of the local retailer that installed our dish and components - hours have been spent on the phone with "technical" (more like, comedic support) people, no resolution. We've resolved all but one issue.

Problem 1 - DVR events getting confused and all events going to either TV1 or TV2 when in fact they should have been alternating, not skipping programs like crazy!

Problem 2 - not being able to order Pay-Per-View (even though we once could).

Problem 3 - total loss of satellite 119.

Problem 4 - check switch problems and then loss of satellite 119.

Problem 5 - DVR events disappearing.

Problem 6 - Record remainder of program, records, but screen then goes black.

Problem 7 - No show customer service on retailers end (which includes getting stood up and wasting our valuable time).

Problem 8 - rude and inconsistent customer support (support, are you kidding me, these people should be on financial support and unemployed, what do they actually do to help - they are rude and have absolutely no idea what to do).

Problem 9 - Oh yeah, they are charging us for a service they are supposed to provide... Are they? No! Are we being charged for it? Yes! Will they cancel without the $20 per month per remaining month of contract length? No! Is that right? No! Do they care? No!

What to do... I am a very resourceful person, but even I am at wits end. How many hours do I have to spend dealing with their issues? How many hours of unpaid leave from work do I have to miss for them not to show up or have the ability to fix these problems? Do they care? No!

Company: EchoStar Satellite - Dish Network
Country: USA
State: Colorado
City: Northglenn
Phone: 8003333474
Site: dishnetwork.com

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