MCI The Neighborhood
Switch your phone company, marketing ripoff
- 06-14-2005
- 3
Facts:
They called me
A) One month of free local Service
B) Lowering your Monthly Phone Bill
What i got:
A) Outrageously Higher Surcharges and Taxes. Conclusion not only I am not saving but now I am paying a lot more for my phone.
B) My Long Distance was Canceled because they concluded and said "you did several international phone calls the first day of service" I guess they expected me to ask for their permission everytime I wanted to make an internation call.
C) It took me time and patience to get the long distance resumed.By the way customer service is the worst. Affortunately I have a speaker on my phone and it was less frustrating to be on hold for almost 30 minutes, at least I ve been able to do other things.
D) They SPAM your mail box. They use their bill envelope as an advertising channel for other companies you get a bunch of flyers and brochures.
What i am going to do:
1) This file here
2) Tell every single person I now about this experience and ask them to forward to all their friends and relatives
3) Contact the Public Utility Comission of Texas, with a copy of THIS report, a copy of a bill from my previous company and a copy of MCIs bill in order to have them observing how false is MCI s claim that you save money by switching to their company.
4) Contact the the "Consumer Report" and other medias, with a copy of THIS report, a copy of a bill from my previous company and a copy of MCIs bill in order to have them observing how false is MCI s claim that you save money by switching to their company.
Sincelrely
KB
Company: MCI The Neighborhood
Country: USA
State: Texas
City: Houston
Phone: 2024662915
Site: mci.com